Wednesday, March 31, 2010

Taking Initiative

Still haven't heard back from Honda, so my wife called in and asked for the service department.

Surprise, surprise...... no rep, just voicemail.

We leave a message to see if the master cylinder had been delivered yet since we didn't receive a call yet.

Tuesday, March 30, 2010

Monday, March 29, 2010

No Call Yet

Still waiting for a call from the dealership, we haven't heard anything.

Thursday, March 25, 2010

Back from Vacation - Dealership Time

3:15pm cst - I called the service department at my dealership to set an appointment to havethem check the moonroof and the brake issue. They agreed to 4pm and told me they would have a loaner car when my wife stopped in.

4:00pm cst - My wife brought the car in and found out that they do not have a loaner car for her so she was forced to wait around to see if they can find out the problems with the car.

They finally come and tell my wife that all they had to do the for the moonroof was reset the motor and that worked.

As for the brakes, she was told they had to order a new master cylinder and it would be Monday or Tuesday at the latest before it arrived. She was also told that we would receive a call when it does arrive so we can schedule the service appointment.

Tuesday, March 23, 2010

Mid Vacation Scare and Noisy Brakes

We are in the middle of our wonderful road trip to Tennessee with our niece and our puppy and we aren't too happy.

Brakes were making the same noise off and on so far the entire trip and earlier today we got another big scare....... the moonroof wouldn't close when we were at an elevation of 5046 where the weather is unpredictable (roads were closed yesterday due to snow and ice, over a foot). The moonroof seemed to try to close but as soon as it hit the wind guard, which usually would just go down as the moonroof slides closed, it would open back up. We finally realized we could get it to close if we held the wind guard down from the outside until it was just about all he way closed.

Not to happy, but what are we going to do. We are on vacation and are going to make the best of it.

Saturday, March 20, 2010

Brake Noise Begins

6pm cst - We were at the dealership earlier today because we referred my mother-in-law to purchase a vehicle from them and she was interested in a Pilot as well. She purchased a 2010 Pilot EX-L.

We were getting ready for our trip tomorrow and since we were at the dealership we thought we would have them check out a noise from the brake pedal we had been hearing off and on for a few days.

Just before we left the dealership at about 6:30pm cst, we asked a service rep to just take the car for a spin to see if he hears the brake noise (i rode with him around the parking lot). Of course the noise was nowhere to be heard.

And as usual, they can't fix the issue if they can't duplicate the issue.

Saturday, March 13, 2010

3 Month Inspection

Took the Pilot in this morning for the 3 month inspection. We planned our first road trip to the Great Smoky Mountains in Tennessee so we wanted to make sure the car was good to go.

The service rep gave us the "OK" and we are excited to get on the road next week.