I just spoke to him again today (Oct 7th) and he stated that they still don't know if it is covered. WHAT?!??!?!? This is a surprise to me. I guess my only option at this point is to wait until his manager gets back to him and Jerry calls me with either the good or bad news.
I just received a great call from Jerry. The service is covered. He will give me a call tomorrow if he gets the parts so that I can bring it on in.
Latest Update: The service was completed and we were only charged the $100 deductible on the warranty. Things seemed good for a while but then started to hear similar noise again. See more recent posts for more info.