Wednesday, January 15, 2014

Fixed..... or Not

Well, we had the car in for service since the parts they ordered came in.  I sat around for about 2 hours while the work was done, signed, and thought I was going to be out the door with a fixed car and no cost.  Jump in, start to drive away, and zero change with the noise/vibration in the steering column.  Didn't even drive out of the garage, threw it in reverse and got out to talk to the service guy (Jerry).  Showed him what the noise was AGAIN and he said I would have to bring it back.

REALLY?!?!?!?!  I came in to get this fixed, you made me go home so you can order parts, I brought it back in and you did work.  The problem still exists, and now you are saying I have to come back again another day? I am already here.

Unfortunately I got nowhere so I made an appointment and demanded I get a free loaner this time because this is about the 5th time we brought the car in for this exact same reason and each time they "fix" something that doesn't resolve the issue.

My appointment was first thing in the morning yesterday (Tuesday Jan 14th). I dropped it off, picked up my free loaner and was on my way.  I received a call a little before 4pm stating they were still trying to diagnose the problem.  I guess we will see what happens.

Update 1/15/2014 @ 1:45pm cst.

Looks like they will end up keeping the Pilot for another day to try to identify what the problem is. I am keeping my fingers crossed that this ends up being something that is covered by warranty.

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