Monday, May 12, 2014

Navigation Failing - DVD Disc Reading Error

I was not too happy during my last visit when as usual the service advisor came back and claimed they couldn't find any issues with the navigation system. Because we were seeing the issue off and on with increasing frequency, I decided when we left the dealership that I would start tracking how often it happens.

Here is the list as of 8:45am on 5/12/14

  1. Sunday, April 27 @ 10:50am
  2. Tuesday, April 29th @ 4pm
  3. Saturday, May 3rd @ 10:15 am
  4. Thursday, May 8th @ 7:20 am
  5. Thursday, May 8th @ 4:05pm
  6. Friday, May 9th @ 7:03am
  7. Friday, May 9th @ 4:12pm
  8. Sunday, May 11th @4:29pm
  9. Sunday, May 11th @4:39pm
  10. Sunday,  May 11th@4:54pm
  11. Sunday, May 11th @ 7:16pm

As you can see, this happens quite a bit. During the drive on the 11th, I was able to open the DVD tray each time it happened and immediately close it. At that time the DVD based navigation system would reboot and would work fine. But then it would happen again shortly after.

I have an appointment today for a B-1 service and noted that I wanted this to be looked at as well. I am curious to see what happens this time.

My opinion is that the dvd optical drive is failing which is causing the issue.

Update (5/12/14 @ 12:45 cdt): Brought the car into McGrath Honda in Elgin, IL (which is where we bought the car and also always have it serviced) a few minutes past noon today. I was told most likely they will not be able to diagnose it since it is not happening at the moment, but they can try and it will be a $65 diagnostic fee. Now i am just sitting and waiting.

Update (5/12/14 @ 4:22 cdt): After having my B-1 service and a few other recommended services done, I am a few hundred dollars lighter in the pocket and was told by Tim that they were going to attempt to contact the warranty company for approval on the repair of the DVD Navigation system. According to the technician, they recommend a new DVD unit and new disc to repair the issue. Tim was not able to comment on if it would be covered or not.

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