Well, here we are on day three and I just spoke to Ray at the service department. He said it looks like we will be in the loaner until at least Monday of next week. He said they needed to order some parts for the vehicle and get in contact with the warranty company. The problem seems to be related to the Rack and Pinion Steering along with the Tie Rods.
He stated he was sure it would be covered but i am not holding my breath until he calls me back to confirm.
I don't expect to hear anything until next week, so check back next week to see how this one unfolds.
Thursday, January 16, 2014
Wednesday, January 15, 2014
Fixed..... or Not
Well, we had the car in for service since the parts they ordered came in. I sat around for about 2 hours while the work was done, signed, and thought I was going to be out the door with a fixed car and no cost. Jump in, start to drive away, and zero change with the noise/vibration in the steering column. Didn't even drive out of the garage, threw it in reverse and got out to talk to the service guy (Jerry). Showed him what the noise was AGAIN and he said I would have to bring it back.
REALLY?!?!?!?! I came in to get this fixed, you made me go home so you can order parts, I brought it back in and you did work. The problem still exists, and now you are saying I have to come back again another day? I am already here.
Unfortunately I got nowhere so I made an appointment and demanded I get a free loaner this time because this is about the 5th time we brought the car in for this exact same reason and each time they "fix" something that doesn't resolve the issue.
My appointment was first thing in the morning yesterday (Tuesday Jan 14th). I dropped it off, picked up my free loaner and was on my way. I received a call a little before 4pm stating they were still trying to diagnose the problem. I guess we will see what happens.
Update 1/15/2014 @ 1:45pm cst.
Looks like they will end up keeping the Pilot for another day to try to identify what the problem is. I am keeping my fingers crossed that this ends up being something that is covered by warranty.
REALLY?!?!?!?! I came in to get this fixed, you made me go home so you can order parts, I brought it back in and you did work. The problem still exists, and now you are saying I have to come back again another day? I am already here.
Unfortunately I got nowhere so I made an appointment and demanded I get a free loaner this time because this is about the 5th time we brought the car in for this exact same reason and each time they "fix" something that doesn't resolve the issue.
My appointment was first thing in the morning yesterday (Tuesday Jan 14th). I dropped it off, picked up my free loaner and was on my way. I received a call a little before 4pm stating they were still trying to diagnose the problem. I guess we will see what happens.
Update 1/15/2014 @ 1:45pm cst.
Looks like they will end up keeping the Pilot for another day to try to identify what the problem is. I am keeping my fingers crossed that this ends up being something that is covered by warranty.
Sunday, January 5, 2014
Engine Misfire Class Action Lawsuit Settlement
While looking through some mail I came across a letter and some information in regards to a class action lawsuit for engine misfire. I started reading the paperwork, which you can also fine at www.enginemisfiresettlement.com and realized I had a similar issue back in the summer of 2013. Sure enough I was able to find the repair paperwork as well as this post which I posted about the issues.
http://www.problemswithmynewhonda.com/2013/06/hit-trifecta.html
Luckily my paperwork is showing that when they scanned the car the diagnostic code which was logged was P0302 which is covered under this settlement. I will be filling out my paperwork and submitting my claim to get reimbursed for the full $378.26.
For more information on this settlement please go to www.enginemisfiresettlement.com. More specific information is located in the Settlement Notice which can be found here: http://settlement-claims.com/enginemisfire/Notice.html
http://www.problemswithmynewhonda.com/2013/06/hit-trifecta.html
Luckily my paperwork is showing that when they scanned the car the diagnostic code which was logged was P0302 which is covered under this settlement. I will be filling out my paperwork and submitting my claim to get reimbursed for the full $378.26.
For more information on this settlement please go to www.enginemisfiresettlement.com. More specific information is located in the Settlement Notice which can be found here: http://settlement-claims.com/enginemisfire/Notice.html
Monday, December 23, 2013
Steering Wheel Noise ... AGAIN
Took the car in for an appointment today because we were hearing the same noise which we recently had fixed under warranty.
http://www.problemswithmynewhonda.com/2013/10/steering-wheel-noise.html
Unfortunately during a test drive with the technician we were not able to replicate the noise but we actually did hear something else. Turns out the new noise we discovered during this short test drive was the brake pads being loose which caused them to shift on the time you press the brake pedal going in reverse and then again the first time you go forward.
That was all said and done within a day and we picked up the car later that evening. If i remember correctly it ran us close to $80.
So there I was just picking up the Pilot and I was test driving around the parking lot to ensure that new noise was no longer there and it wasn't. So that was fixed :)
Unfortunately at that time I heard the original noise again which we brought it in for. I turned around and went right back in and the service advisor suggested I set an appointment with Jerry since he is who we worked with on the previous warranty repair.
Update as of 1/4/14
Brought the car back in this morning for the steering wheel noise and Jerry helped us out again. They now believe the noise is a set of brackets that they need to order. They will give us a call when they arrive and the install should be fairly quick and there will be no cost to us.
You can follow the remaining progress on this post:
http://www.problemswithmynewhonda.com/2014/01/fixed-or-not.html
http://www.problemswithmynewhonda.com/2013/10/steering-wheel-noise.html
Unfortunately during a test drive with the technician we were not able to replicate the noise but we actually did hear something else. Turns out the new noise we discovered during this short test drive was the brake pads being loose which caused them to shift on the time you press the brake pedal going in reverse and then again the first time you go forward.
That was all said and done within a day and we picked up the car later that evening. If i remember correctly it ran us close to $80.
So there I was just picking up the Pilot and I was test driving around the parking lot to ensure that new noise was no longer there and it wasn't. So that was fixed :)
Unfortunately at that time I heard the original noise again which we brought it in for. I turned around and went right back in and the service advisor suggested I set an appointment with Jerry since he is who we worked with on the previous warranty repair.
Update as of 1/4/14
Brought the car back in this morning for the steering wheel noise and Jerry helped us out again. They now believe the noise is a set of brackets that they need to order. They will give us a call when they arrive and the install should be fairly quick and there will be no cost to us.
You can follow the remaining progress on this post:
http://www.problemswithmynewhonda.com/2014/01/fixed-or-not.html
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