Longest two business days ever!!!

Over 1 week after I called America Honda Motor Customer Service, Ron called me earlier today (I assume he is the case manager, however he didn't say that he was). He asked how the car was doing and he understood they fixed the problems and we got the car back. I told him that the moonroof malfunctioned again the night after we picked up the car. He said if we still have the problem then we shouldn't hesitate to call service rep J back and get it looked at again. He also said he would put that information in my case file.