Today was a very eventful day, and not in a good way.
The moonroof malfunctioned once again and a few more times throughout the day but not every time. We called the dealership at about 5pm cst but they said they didn't have any loaners so we decided to call back the following morning to see if we could drop off the car and get a loaner.
And here goes the good stuff
At about 7:30pm cst we stopped for dinner and my wife mentions that when we take the car in we have to tell them about the rear hatch which is making a snapping sound as it opens and closes and it has gotten worse over a few days. She opens it to shw me and closes it and to my surprise it was much louder than I expected. She opens and closes it a few more times as I watch closely to see if I can determine where the noise is coming from. I think I see the issue and ask her to open it again and as she does.........
A piece of plastic about 3 inches by 2 inches cracks off the top of the car near the hinge of the rear hatch on the upper passenger side. Below are some pics of the piece of plastic as well as the hinge area of the broken side and the good side. It can easily be seen with the naked eye that the side that is broken is at least 1/8 of an inch lower than the other side. Somehow, the rear hatch on my 4 month old Honda Pilot is crooked.
Here is the piece that cracked off
Here are some pics of the bad side
Here are some pics of how it should look
We immediately called service rep J back to tell him about our latest problem and he simply said "Ok, we will have to look at that."
All the pics can be seen here: